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Fast & Free Shipping to US - Lower 48 States

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Returns & Guarantee

How long is the warranty? 


Your Daily Glass stands with our products and aims for 100% customer satisfaction. That is why we offer a a full warranty for all of our products in regards to manufacturing defects and shipping damages. Should any problems or issues arise contact us directly we will work hard to resolve them.


My order is missing some parts. What should I do?

In the unlikely event this happens, please contact us at support@yourdailyglass.com and let us know what parts you need. We will send you replacement parts via expedited shipping as soon as possible.


My item was damaged in shipment. What should I do?

Should you receive a product that appears to have been damaged in transit you can:

Refuse to accept delivery of the product and demand the delivery company return the product to sender. We will then either:

  • provide you with replacement product if available; 
  • provide you with an alternate product of your choice from our range to the total value of the damaged product; or 
  • provide you with a full refund.

If you have already accepted delivery and then notice the product has been damaged during transit, we will either: 

  • provide you with replacement product if available; 
  • provide you with an alternate product of your choice from our range to the total value of the damaged product; or 
  • provide you with a refund to the value of the damaged product.

Should you receive a product that is different to the one you ordered, we will either: 

  • pay for the return of the product and provide you with the correct product if available; 
  • refund the difference in value if the received product is of lower value than the ordered product; or 
  • pay for the return of the product and provide you with a full refund.

Should you receive product that is faulty we will either: 

  • pay for the return of the faulty product and provide you with replacement product if available; 
  • pay for the return of the faulty product and provide you with alternate product of your choice from our range to the total value of the faulty product; or 
  • pay for the return of the faulty product and provide you with a full refund.

Contact us at support@yourdailyglass.com

Returns

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we may not be able to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you are shipping an item over $50, you should consider using a trackable shipping service and purchasing shipping insurance, especially for our glass products. We cannot guarantee that we will receive your returned item or that it will not be damaged by the carrier.

To complete your return, we may require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@yourdailyglass.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@yourdailyglass.com and we will reply with instructions.

Shipping
To return your product, you should send us an email at support@yourdailyglass.com and we will reply with instructions.

You may be responsible for paying for your own shipping costs for returning your item. These shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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