Shipping Rates and Delivery Time Frame
We pay shipping on all orders over $35
When can I expect my order to ship?
Most in stock items ship within 1-3 business days. Once the order ships we will notify you via email with a tracking number. Depending upon location, delivery times may vary between 3-5 business days once it ships. Please note that we do not ship on Saturdays, Sundays or US nationally observed holidays.
For items with a longer lead time, details and policies will be noted on the product page. If you purchase an out of stock item we will notify you via email.
How do I check the status of my order?
When your order is processed and shipped, you will receive an email notification that your package has been sent along with a tracking number. Please note that if you ordered several items, they may not all ship from the same location or ship at the same time. If this is the case, tracking numbers will be assigned to each individual shipment and you will receive notice and tracking numbers as each package is sent.
The tracking number(s) will also be available via your online account.
Fedex and UPS will make 3 attempts to deliver the package. If you are unable to sign for the package, we can arrange to have the package held at a local Fedex/UPS location for you to pick-up. Fedex and UPS will hold these packages for 5 days before returning it back to us. **If a shipment is sent back to us due to anything other than damage, we reserve the right to hold return fees or charge a reshipment fee.**
Extreme Weather Shipping
In cases of extreme heat or extreme cold, we may hold packages until the weather permits to ensure our customers only receive wine in the best condition.
We do NOT ship to PO Boxes
If you still have any questions please contact us at firstname.lastname@example.org or 1-888-403-0380.